Sterling Commerce, Symantec Integrate pcAnywhere With Connect:Remote

As enterprise networks extend the reach of applications to mobile and remote populations, the ability to manage these users becomes a more critical IT requirement. In a collaboration to provide better remote systems management, the Managed Systems Division (MSD, formerly XcelleNet) of Atlanta-based Sterling Commerce Inc. and Symantec Corporation (Cupertino, CA) will integrate Symantec's pcAnywhere version 9.0 with CONNECT:Remote—MSD's remote systems management solution.

The combined products will give systems administrators enhanced troubleshooting capabilities to better manage remote and mobile systems by using pcAnywhere for troubleshooting and fixing remote system problems from within CONNECT:Remote.

With pcAnywhere, systems administrators can connect to a remote PC and operate it as if they were onsite, enabling them to analyze and fix specific problems the user is having or walk a user through a procedure as if both were in the same room. The troubleshooting capability provided by pcAnywhere is coupled with CONNECT:Remote's tools for software distribution, asset and configuration management, content and application management, and diagnostics and recovery.

Pricing and availability
A CONNECT:Remote interactive session feature pack including pcAnywhere will be available in the first quarter 2000. The feature pack will be available to current CONNECT:Remote maintenance customers at no additional cost. MSD also will provide pcAnywhere in a future version of CONNECT:Manage, the company's Internet-based remote systems management product for organizations that support mobile and extranet users in a Web-based environment.