Amdocs to modernize and automate PLDT’s service ordering and activation, enabling faster service fulfilment and enhanced customer experience
St. Louis, MO (GLOBE NEWSWIRE) - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced they are expanding their strategic partnership with PLDT (PSE: TEL) (NYSE:PHI), a leading telecommunications and digital service provider in the Philippines, to further accelerate the digital transformation program of the latter’s enterprise business.
According to the agreement, Amdocs will fully automate the company’s operations by modernizing and consolidating its operational support systems (OSS) across consumer and enterprise service offerings. This will continue to advance PLDT’s digital journey by enabling them to move enterprise business operations to powerful digital platforms. In addition, by having a single OSS stack serving both consumer and enterprise businesses, PLDT will be able to simplify, automate and digitize its service ordering, provisioning and activation across all its enterprise offerings, thereby further improving operations and reducing operational costs.
The transformation will reduce order to activation from weeks to days, and sales cycles from days to hours. PLDT will also be able to rapidly create and launch new enterprise services and quickly fulfill them with complete accuracy. Combined with first-time-right provisioning, this will allow enterprise customers to also benefit from an enhanced customer experience.
“In our endeavor to make a positive IMPACT on every single business, we have fortified efforts to modernize, automate and digitize complex network and IT infrastructure,” said Jovy Hernandez, ePLDT President & CEO and SVP & Head of PLDT and Smart Enterprise Business Groups. “Our partnership with Amdocs enables us to do just this—allowing us to further bring real value to our customers.”
Amdocs’ agreement with PLDT is the latest of several announcements where service providers have selected Amdocs’ solution for modernizing their enterprise business segments, accelerating their journey to the cloud and enabling them to gain more B2B revenues and customers.
“We’re proud to be a trusted, long-standing partner of PLDT in their digital journey,” said Gary Miles, chief marketing officer, Amdocs. “PLDT is a leader in delivering differentiated value-added services to businesses as digitization accelerates across all industry verticals. With intelligent, digital solutions from Amdocs, they will be better positioned to meet the evolving needs of businesses, while also accelerating sales, streamlining operations and driving new B2B growth.”
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Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 25,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the duration and severity of the COVID-19 pandemic, and its impact on the global economy, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019 and our Form 6-K furnished for the first quarter of fiscal 2020 on February 18, 2020 and for the second quarter of fiscal 2020 on May 18, 2020.
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