Micromuse supports Siebel Ecommunications software
Siebel eCommunications, offered by Siebel Systems, Inc., the world's leading supplier of eBusiness applications software, allows organizations to manage, synchronize and coordinate all customer touchpoints including the Web, call center, field organization and distribution channels.
Siebel eCommunications is designed to meet the needs of wireline, wireless, cable and Internet service providers serving a broad range of end-customers, from consumers to businesses of all sizes. It offers unparalleled breadth of functionality, creating a closed loop among sales, marketing and customer service professionals.
As a Siebel Premier Software Partner, Micromuse will work with Siebel Systems to integrate its Netcool application suite with Siebel eCommunications. Micromuse's flagship Netcool/OMNIbus application is used by the world's most successful service providers to monitor their networks to identify the impact of faults on the business, and provide complete views of network and service availability.
The combined Micromuse and Siebel Systems solution helps customers to identify, process, and proactively respond to network service faults before they turn into customer complaints, leading to improved quality of service and increased customer retention.
The Micromuse Netcool/OMNIbus application integration will make fault and service level information directly available in Siebel eCommunications, providing immediate visibility of service affecting information to customer service agents.
The automated flow of fault instances and network status information between these industry leading applications will enable communications service providers to provide the highest quality of service while containing the cost of operations. The result is a comprehensive solution that will provide valuable insight into the end-to-end service provisioning process with a focus on customer satisfaction.
"In order to strengthen their competitive advantage in today's environment, service providers need to know what customers are going to complain about and proactively address and resolve those issues before customers have a chance to call," said Rosemary Hill, Director Micromuse's Developers Alliance program. "Siebel Systems is among the communications industry's leading providers of eBusiness applications to manage customer interactions. Deploying Siebel eCommunications 2000 with our Netcool suite enables our joint customers to translate network information into customer satisfaction across all touchpoints."
"Micromuse's expertise in network and service management solutions has fueled the success of its Netcool suite by very clearly addressing the complex requirements faced by network service providers," said Richard Campione, Vice President & General Manager, Siebel Communications and Energy. "The integration of Siebel eCommunications with Netcool/OMNIbus creates an out-of-the-box, best-of-class solution for managing the delivery of network services that eliminates integration concerns, enhances operator efficiency, and enriches the customer interaction experience to create competitive advantage in a dynamic market environment."
About the Netcool Suite
Micromuse's Netcool software suite collects management data from more than 300 management environments and network devices, including voice, data and Internet. Fault data is rapidly processed and filtered by the Netcool ObjectServer an in-memory database. The Netcool suite helps operators to build views of service availability in realtime, helping them manage networks more efficiently. Because it is scalable and deploys rapidly, the Netcool suite helps service providers to expand their networks as their markets grow.
About Micromuse
Micromuse Inc. is the leading provider of realtime fault management and service assurance software. Micromuse recently received the TeleStrategies OSS Excellence Award for Best New Product for the Netcool/Visionary application.
In addition, Micromuse has been recognized in the Forbes 500, Business Week's Info Tech 100, Bloomberg's Top 100 Stocks, Barron's 500, Deloitte & Touche's Technology Fast 500 and the San Francisco Chronicle 500. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab, Deutsche Telekom, Digex, EarthLink, Global Crossing, GTE, ITC^DeltaCom, MCI Worldcom, NextLink, One2One, PSINet, XO Communications and a number of financial investment concerns. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com.