News | September 15, 2016

City Of Zephyrhills, Florida Selects FATHOM To Improve Water Utility Operations And Customer Engagement

Water utility first to adopt the Smart Grid for Water in Florida, adds more than 12,000 meters to platform

FATHOM Water Management, Inc. (“FATHOM”), the largest Software-as-a-Service (SaaS) provider for water utilities, announced recently that it has contracted with the City of Zephyrhills, Florida (“Zephyrhills” or “City”) to provide the FATHOM Smart Grid for Water - an integrated, end-to-end solution including infrastructure, software, services, utility billing and customer care operations. With FATHOM, Zephyrhills’ residents will enjoy increased transparency with real-time access to water usage data, as well as access to online and mobile account management and bill pay.

“We are excited to be the first water utility in Florida to implement the FATHOM Smart Grid for Water,” said Steve Spina, city manager of Zephyrhills. “We pride ourselves in providing stellar service to our residents and are committed to bringing our utility customers new tools, like an easy-to-use mobile app, to help them better manage and monitor their water consumption. Through FATHOM, we’ve upgraded our metering infrastructure and are using big data to increase utility revenue, improve operational efficiency and customer experience.”

By adopting the Smart Grid for Water, the City of Zephyrhills’ water utility is enhancing its fiscal stewardship through high revenue assurance metrics, which reduces accounts receivable while improving the level of customer service and customer self-service. The FATHOM platform sets in motion exacting performance standards, designed to quickly deliver returns and positive cash flow at a reduced cost compared to previous systems.

“Florida is an exciting market for us as the region is grappling with challenges related to water quality and supply,” said Trevor Hill, CEO of FATHOM. “We are delighted to begin a partnership with Zephyrhills and bring the utility and its customers the usage information and billing integrity they need.”

Known as “The City of Pure Water,” Zephyrhills is located in Pasco County, Florida. The project, which includes FATHOM’s Customer Information System (CIS) and Meter Data Management (MDM) platforms and implementation of Advanced Metering Infrastructure (AMI), was completed August 22, 2016, and will include 12,768 water meters.

Based in Phoenix, AZ with offices in and Austin, TX and Alpharetta, GA, FATHOM is a software-as-a-service company helping water utilities do more with declining resources. With rapidly deployable, risk-free, cloud-based solutions that address all aspects of the meter-to-cash verticals for water utilities, FATHOM increases revenue, decreases costs and delights customers. FATHOM was built by a water utility, for water utilities and delivers a risk-free solution to more than 160 organizations around the world. There is strength in numbers. For more information, visit

Source: FATHOM Water Management, Inc.