Books A Million Finds Solution To Provide Employees And Customers Improved Network Access

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•Case Study: Books a Million

Managing IT Infrastructure for four different brands across 207 stores can be a challenge. Especially when the company's application requirements began to out pace the available bandwidth of the 56 Kbps frame relay network. Overburdened with new services such an employee Intranet including time clock, customer service enhancements, email for managers, polling and a gift card program, the network was no longer efficient. Cy Fenton, EVP of Operations had one objective, to provide store personnel and customers with the same type of broadband experience common with household PCs. Key requirements included:

• Improve response to customer requests
• Enhance corporate communications
• Lower total data communication costs

Books a Million already believed in the tried and true nature of frame rely as a WAN solution. But after realizing that upgrading to a 256 Kbps frame network would have resulted in four to five times the existing network cost, frame was quickly ruled out as a viable option. The retailer considered VPN using DSL but wanted a private network, due to concerns about security and configuration issues at the store level.

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•Case Study: Books a Million